top of page

Right of withdrawal

If a contract between us and you as a user (hereinafter "you" or "you") has come into effect through the use of the online shop, you have the legal right to revoke this contract within fourteen (14) days without giving reasons , unless there is a contract within the meaning of § 312g Para. 2 BGB (Civil Code); in this respect, reference is made in particular to Section 312g Paragraph 2 No. 9 BGB, which expressly also includes services in connection with leisure activities if the relevant contract provides for a specific date or period for the provision (e.g. online events/online courses).

The cancellation period is (i) as a result of the conclusion of a contract for the purchase of goods, fourteen (14) days from the day on which you or a third party named by you who is not the carrier took possession of the last goods, or (ii) fourteen (14) days from the date of entering into a contract for the purchase of digital content and/or services.

In order to exercise your right of withdrawal, you must send us (for contact information see a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract to revoke, to inform. Users can use the following sample withdrawal form for this, but this is not mandatory:

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

To: my problem solver Jasmin Hammami & Bismark Kunkel, Heigenenbrückener Str. 42, 63846 Laufach, Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)


(*) Delete where not applicable.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments that we have received from you immediately and at the latest within fourteen (14) days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. From the time of revocation, there is no longer any access to the content of the product website in the case of digital content or similar.

We may refuse repayment until we have received the goods back or you have provided us with proof that you have returned the goods, whichever is earlier. You must send back the goods or hand them over to us immediately and in any case no later than fourteen (14) days from the day on which you inform us of the cancellation of the contract. The deadline is met if you send the goods to us before the period of fourteen (14) days has expired. The return costs are to be borne by you. You only have to pay for any loss in value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

bottom of page